Shipping & Handling Policy

Welcome to Online Outlet Direct. We ship 100's of products so we are committed to delivering your orders in a timely and efficient manner.  Please review our shipping policy below for details on our shipping processes.

Processing Times

Once your payment is received, we will immediately begin processing your order. Our goal is to ensure your items are prepared for shipment as quickly as possible. Processing times may vary depending on the item, but most orders are processed and shipped within 1-3 business days.

Shipping Times

Our warehouses are based internationally, and we strive to deliver your orders promptly. Shipping times can vary based on your location and the shipping method selected. Typically, delivery times range from 3 to 20 business days. Please note that these are estimated delivery times and actual delivery times may vary.

Tracking Information

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. This will allow you to monitor your package as it makes its way to your delivery address. If you have any questions or concerns about your tracking information, please feel free to contact our customer service team.

Additional Information

• We are not responsible for delays caused by the customs department in your country.
• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
• Please ensure that all delivery information is correct. If there is incorrect or missing information, we may need to contact you to update the delivery information, which may cause delays. Delays may also occur as a result of customs clearance.

We appreciate your understanding and thank you for shopping with Online Outlet Direct. Please note, while a majority of our shipping companies provide tracking services, there may be some cases where they do not. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team on info@onlineoutletdirect.com.