Frequently Asked Questions (FAQs)

Welcome to Online Outlet Direct. Below you'll find answers to some of our most frequently asked questions. If you have any other inquiries, please don't hesitate to contact us.

1. Where are your warehouses located?

Our warehouses are based internationally, allowing us to source a wide range of products and deliver them to you efficiently.

2. When will my order be processed?

As soon as your payment is received, we will begin processing your order. Most orders are processed and shipped within 1-3 business days.

3. How long will it take for my order to arrive?

Shipping times typically range from 3 to 20 business days, depending on your location and the shipping method selected. Please note that these are estimated delivery times and actual delivery times may vary. Although if you are located in Australia or the United States, your orders should most likely arrive in the lower spectrum of shipping time range.

4. Will I receive tracking information for my order?

Yes, once your order has been processed and shipped, you will receive a confirmation email with your tracking information. This will allow you to monitor your package as it makes its way to your delivery address. There are cases where a few of the shipping companies we use do not provide a tracking number. In this case you will not receive one.

5. Do you ship internationally?

Yes, we ship to a wide range of countries. During the checkout process, you can enter your shipping address to see if we deliver to your location. A majority of our main product traffic goes through to Australia and the United States.

6. Are there any customs or import duties?

Customs or import duties may be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are not responsible for delays caused by the customs department in your country.

7. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact our customer service team as soon as possible. If your order has not yet been processed, we will do our best to update the delivery information. However, once an order is processed, we cannot make changes to the shipping address.

8. What should I do if my package is delayed or lost?

If your package is delayed beyond the estimated delivery time or you believe it may be lost, please contact our customer service team. We will work with the shipping carrier to resolve the issue as quickly as possible.

9. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and a description of the issue, and we will assist you with a return or exchange.

10. How can I contact customer service?

You can contact our customer service team through our website's contact form or via email at info@onlineoutletdirect.com. We are here to assist you with any questions or concerns you may have.

Thank you for choosing Online Outlet Direct. We appreciate your business and are here to ensure you have a seamless shopping experience.

For more information on how orders are processed and shipped - please refer to our Shipping & Handling